Frequently Asked Questions
Ordering & Dealers
Where can I buy FirstEdge® Knives?
FirstEdge® Knives are sold through many Authorized Resellers, both Retail Stores and On-Line Partners.
Please contact Customer Service at email@example.com, or by phone at (877) 333-1833 or (760) 295-0770 for the closest dealer near you.
Can I buy directly from FirstEdge® factory?
FirstEdge® sells products primarily to Authorized Resellers. You may buy knives and accessories on our website.
Where can I buy accessories and spare parts?
FirstEdge® will supply spare parts for products. Please contact Customer Service at firstname.lastname@example.org or by phone at 877-333-1833 or 760-295-0770.
Why do the Military including many Special Force units use FirstEdge® Knives?
All branches of the U.S. Military, including certain Special Force units require particular styles of fixed and folding blade knives that have to meet specific criteria for use by deployed personnel. FirstEdge® produces both fixed and folding knives that exceed these expectations. Our knives and tools are field-tested and approved by Military personnel including some of the world’s most elite forces.
What is the TrackLock™ Locking system on FirstEdge folding knives?
Designed to be rugged and extremely tough, FirstEdge® TrackLock™ folding knives are equipped with a New Patent Pending Opening and Locking System designed for Military and Outdoor Extreme Applications and Environments.
The TrackLock™ has a large steel locking pin that passes through the blade as well as the steel liners. Many times the industrial standard for knife-lock failure has been applied to this ‘Double-Shear” mechanism with no sign of movement or lock failure. The TrackLock™ is truly a one-handed opening knife that allows for fast and safe opening and closing of our folding knives.
What is the Tri-Composite Sheath system invented by FirstEdge® Knives?
FirstEdge® Fixed Blade Patent-Pending Knife Sheaths were designed to withstand the harshest conditions on the planet. The Tri-Composite construction allows for disassembly, cleaning and reassembly in minutes. The outer layers are precision-formed KYDEX panels. 2 hardened Stainless Steel liners fit between the panels. The sheath is fastened together with hard-coated Stainless Steel Hex fasteners. Compartments and drain holes ensure moisture absorbance and sand grit retention is minimal. Knives snap securely into the KYDEX sheath and are removed with positive thumb pressure, ensuring safe carry as well as rapid and safe deployment.
Why is ELMAX Steel a superior knife steel?
What is G-10 handle material?
Why do FirstEdge® Knives have different insignia on the same model?
The company uses different insignia to determine the year in which that the product was manufactured. We do this only for Warranty and Quality Assurance. All products are made to the same high standards and quality, irrespective of the year. Products made in 2015 have 1 small star in the blade etching. 2016 is represented by 2 stars. 2017 has 3 stars.
Care & Warranty
How do I take care of my FirstEdge® Knife?
While FirstEdge® Knives are extremely tough and durable they are precision cutting instruments. Care should always be taken to remove moisture, dirt and other impediments from blades, handles and sheaths. We highly recommend that blades should be periodically cleaned and wiped with mineral oil.
Fixed blade knives should always be stored in the sheath for practical and safety reasons. Take care to ensure that any foreign objects are removed from the sheath to ensure the blade is not scratched or damaged.
Folding knives should always be stored in the closed position for practical and safety reasons. It is highly recommended to periodically cycle the blade open and closed to ensure any dust or other foreign particles are removed.
How do I sharpen my FirstEdge® Knife?
FirstEdge® knives leave the factory razor-sharp. The edge on the blade will last dependent on the amount and type of use of the knife. We recommend the periodic use of an Arkansas Honing Stone to remove burrs and to maintain the edge. We recommend the sharpening angle to be 16° to 18° each side.
Should the blade become dull even after the use of a honing stone or steel, we highly recommend that the blade be professionally re-sharpened.
What is the Warranty on a FirstEdge® knife?
FirstEdge® LIFETIME WARRANTY
At FirstEdge®, we are extremely proud of our products and sincerely value our customers. We want you to be 100% satisfied with your purchase. Our Fixed Blade knives are designed to withstand heavy, extreme use, and if your knife fails, we will repair or replace it free of charge, no questions asked – Forever. Our Folding Knives are tough and are designed for powerful, precision cutting. If your folding knife fails to perform due to a defect and doesn’t meet your expectations, we will repair or replace your knife free of charge – Forever. We don’t expect our knives to fail, but if this happens, we will take care of you.
Should you have a warranty issue, please direct all inquiries to FirstEdge® using one of these options:
We will issue a Return Authorization Number (RA#) that must be included when shipping your product. Outbound warranty shipments from FirstEdge® will be returned to you at our expense.